Service Excellence
Foster the city’s culture of excellence every day by providing high quality, responsible and innovative services, through a courteous, responsive, and knowledgeable workforce.
Status Legend: 
On Target | 
Caution | 
Below Plan | 
No Information
On Target | Caution | Below Plan | No Information
Goal: SE.1 Support the City's culture of "Excellence Every Day" by providing equitable access to efficient, effective, and culturally responsive services.
SE.1.1 Increase customer satisfaction by developing customer service initiatives.
SE.1.2 Increase employee participation in engagement programs.
Goal: SE.2 Support a diverse, high-performing, and engaged workforce.
SE.2.1 Ensure fair and equitable compensation to reflect the most current compensation study.
Goal: SE.3 Train and develop a skilled and resilient workforce.
SE.3.1 Develop programs and/or trainings that promote DEI in the workplace.
City of Pharr
Office of Organizational and Strategic Excellence
Office of Organizational and Strategic Excellence
118 S. Cage Blvd., Pharr, Texas 78577
https://pharr-tx.gov/
https://pharr-tx.gov/
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